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Aleksei User

@alekseiuser5

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COO at Online school Turbo, who cut pilot CTS by 43% and grew LTV by 23%.

Russian Federation

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What I'm looking for

I'm open to COO, Director of Operations, or VP of Operations roles. I'm looking for remote work and am open to occasional office visits.

At Online school Turbo, I initiated and executed the transition from synchronous to hybrid learning, reducing CTS by 43% in the pilot. I also implemented a subscription model that increased LT by 12% and LTV by 23% over the academic year.

I built an AI-powered teacher recruitment system using VK bots and Claude LLM, automating initial outreach and screening and reducing cost-per-hire threefold. A new student onboarding system raised first-month CSAT to 91%.

At GeekBrains, I reduced CTS by 40% at a $1M monthly budget and raised NPS from 35 to 47. Earlier, at Kalashnikov Group, I built a mass recruitment system from scratch and scaled flagship-site headcount from 4,500 to 11,500 in three years.

Experience

Work history, roles, and key accomplishments

Current

Chief Operating Officer

Current

Online school Turbo

Jan 2024 - Present (2 years 9 months)

▸ initiated and executed strategic transition from synchronous to hybrid learning format — reduced CTS (cost to serve) by 43% in pilot, scaling across full platform in 2026/27;
▸ increased LT by 12% and LTV by 23% over the academic year through subscription model implementation, increased average contract value and systematic work on monthly conversions;
▸ built and deployed an AI-powered mass rec

Director of Operations

GeekBrains

Jul 2021 - Dec 2023 (2 years 5 months)

▸ reduced CTS (cost to serve) by 40% at a monthly budget of $1M (payroll, teachers, service) through structural optimisation, process redesign and product format changes (recorded lessons, homework automation);
▸ raised NPS from 35 to 47, CSAT by 8% to 85% through systematic work with a product quality metrics matrix;
▸ owned operational launch of 50+ new educational products across multiple forma

Director of Recruitment, Training & Personnel Development

Kalashnikov Group / АО "Концерн "Калашников"

Aug 2016 - Jul 2021 (4 years 11 months)

▸ scaled flagship site headcount from 4 500 to 11 500 in 3 years to support production expansion — built mass recruitment system from scratch, including onboarding, relocation programme and executive search;
▸ reduced time-to-hire for mass worker positions from 28 to 7 days without quality loss through systematic sourcing, referral programme and job requirements revision;
▸ accelerated new worker

Recruiter

Renault Group

Mar 2014 - Aug 2016 (2 years 5 months)

▸ grew site headcount from 2,000 to 2,600 in 3 months for night shift launch through structured sourcing system, referral programme and boomerang hiring;
▸ automated recruitment processes in E-staff and HR document management in SAP ERP — reduced operational costs for hiring and onboarding by 2x;
▸ increased 3-month retention from 75% to 86% through an onboarding programme for workers without prio