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Alejandro Casas

@alejandrocasas

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I lead bilingual customer support and operations teams across fast-paced service environments.

Argentina

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What I'm looking for

I'm looking for a customer support or operations role where I can lead teams, improve daily workflows, communicate bilingually with clients, and solve problems in a fast-paced service environment.

I’ve led daily operations and field technicians at Kind Pest Control in North Carolina, coordinating routes, schedules, assignments, employee training, and customer issue resolution.

I bring more than 10 years of customer service, operations, logistics, and team leadership experience across Argentina and the United States.

In North Carolina schools, I supported students, families, teachers, and staff while coordinating transportation and providing Spanish-English translation for families.

I communicate confidently in English and native Spanish, keep priorities moving, and focus on reliable service, clear follow-up, and effective problem resolution.

Experience

Work history, roles, and key accomplishments

Lead Technician / Operations Supervisor

Kind Pest Control

Apr 2025 - Jun 2026 (1 year 2 months)

Supervised field technicians and daily operations, trained new employees, planned routes and schedules, and communicated directly with customers to resolve issues and ensure satisfaction.

Operations Coordination Team Leadership Customer Service Route Planning Problem Solving

Teacher Assistant / Transportation Operator

West Smithfield Elementary School

Jan 2024 - Jan 2025 (1 year)

Communicated professionally with students, families, teachers, and staff, coordinated transportation routes, and provided safe and reliable transportation following established protocols.

Transportation Coordination Bilingual Support

Teacher Assistant

Selma Elementary School

Jan 2021 - Jan 2024 (3 years)

Supported teachers and students in daily classroom activities, provided Spanish-English translation and interpretation, and adapted communication styles to fit different audiences.

Spanish English Translation English Communication

Operations Supervisor

Tramitel

Jan 2016 - Jan 2020 (4 years)

Supervised and trained employees, coordinated daily operations and workflow, provided customer service, and managed administrative tasks and operational documentation.

Operations Coordination Customer Service Administrative Support Problem Solving