Paola Moreno
@paolamoreno
I coordinate client onboarding, project delivery, and customer success operations.
PeruWhat I'm looking for
At Selorra LLC, I coordinate client onboarding, communications, and project delivery from booking through execution.
I work closely with sales, production, editing, and assignment teams to resolve scheduling conflicts, address client needs, and keep projects moving smoothly. My client communication strategies contributed to a 10% increase in repeat bookings.
Previously, I managed appointment-setting activities, engaging with more than 30 leads daily, qualifying prospects, and supporting sales pipeline development through consistent follow-up and reporting.
I also managed quality control and delivery for bridal projects, reviewing work against client expectations and coordinating corrections before final delivery. I'm currently pursuing a Master's in Operations Management.
Experience
Work history, roles, and key accomplishments
Operations and Client Relations Coordinator
Selorra LLC
Apr 2024 - Sep 2026 (2 years 5 months)
Managed client onboarding and communications, coordinated photographer and videographer assignments, and implemented strategies that increased repeat bookings by 10%.
Appointment Setter Manager
Selorra LLC
Apr 2022 - Apr 2024 (2 years)
Engaged with 30+ leads daily, secured qualified sales appointments, and prepared daily performance reports to support sales pipeline development.
Quality Control Specialist
Selorra LLC
Aug 2021 - Feb 2022 (6 months)
Managed quality control for 10+ bridal projects, reviewed deliverables against standards, and coordinated corrections to reduce refund requests.
Education
Degrees, certifications, and relevant coursework
Neumann Business School
Master's in Operations Management, Operations Management
2024 -
Pursuing a Master's in Operations Management online, with an expected completion in the future.
Brigham Young University - Idaho
Bachelor of Applied Business Management, Business Management
Completed a Bachelor of Applied Business Management online in December 2022.
BYU-Pathway Worldwide
PathwayConnect Certificate, PathwayConnect
Earned a PathwayConnect Certificate online in August 2017.
Availability
Location
PeruAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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