Alejandra Martinez

I’m an Operations and Logistics professional with a B.B.A. in International Business, focused on scheduling, dispatching, and managing end-to-end service workflows with high precision. I’m experienced handling high-volume communications in English with customers, contractors, and retail partners.

In my most recent role in Production Material Control at Xin Point México S. de R.L. de C.V., I coordinated end-to-end workflows to ensure perfect order delivery and directly managed material flow. I implemented scheduling and recovery plans that mitigated 100% of critical material shortages, preventing costly production downtime for customers.

Previously, as a Customer Service Representative at Woco Tech de México S.A. de C.V., I managed high-volume service requirements for major OEMs within an EDI environment, maintaining 100% on-time delivery compliance. I acted as the primary liaison for stakeholders and resolved scheduling conflicts to align cross-functional teams and eliminate service disruptions.

I also bring hands-on material and logistics planning experience through roles as a Material Planner and Logistics Assistant at Bader Jalisco, including SAP picking list configurations, MRO planning, raw material coverage, and accurate tracking systems. I combine strong customer experience, conflict resolution, and technical proficiency with spreadsheets, web-based platforms, and MRP/SAP systems.