Alejandra Acuña
@alejandraacua
I coordinate patient care, schedules, and compliant healthcare support services.
ColombiaWhat I'm looking for
I currently support neurosurgical operations at Business Integrity Services, coordinating provider schedules through Athena and ClinicMind. I communicate with patients, insurers, and attorneys while handling sensitive information in line with US legal compliance.
Previously, I coordinated home-care visits at Anchora Colombia and supported international transactions at Sutherland Global Service using CRM and Salesforce. I bring over three years of customer service and administrative experience, supported by English C1 and French B1+ proficiency.
Experience
Work history, roles, and key accomplishments
Neurosurgical Operation Assistant
Business Integrity Services
Feb 2024 - Present (2 years 7 months)
Managed medical providers' schedules and set up appointments through EMR systems. Interacted with patients, insurance representatives, and attorneys to gather coverage and policy information.
Care Coordination Assistant
Anchora Colombia
Sep 2021 - Feb 2023 (1 year 5 months)
Monitored caregivers' attendance to scheduled visits with patients. Interacted via calls with patients and caregivers to confirm visits and reported eventualities to coordinators.
Customer Service Representative
Sutherland Global Service
Feb 2021 - Aug 2021 (6 months)
Assisted customers via calls, chats, and emails with inquiries regarding international transactions. Reviewed and processed customers' paperwork to ensure regulatory compliance.
Education
Degrees, certifications, and relevant coursework
Universidad del Atlántico
Bachelor's Degree, Foreign Languages
Bachelor's degree in Foreign Languages from Universidad del Atlántico, completed in 2023.
Colegio Nuestra Señora de Fátima
High School Diploma, General Studies
High School Diploma from Colegio Nuestra Señora de Fátima, completed in 2012.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
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