suommy hernandez
@suommyhernandez
I lead customer success, operations, and new-product launches across maquiladora manufacturing facilities.
What I'm looking for
At ABC Aluminum Solutions, I serve as the primary contact for new customers through the NPI process, onboarding customers, monitoring customer health, and reporting program status and growth opportunities. Previously at Amphenol CIT, I supported sales growth, improved customer experience, and aligned customer requirements across sales, product management, operations, and supply chain.
Across more than 30 years in the maquiladora industry, I've led customer service teams, managed operations across five manufacturing facilities, transferred quote-to-cash work from the U.S. to Mexico, and coordinated a new building from construction through operational transfer. My background also includes project management, business systems, production scheduling, inventory analysis, Oracle implementations, and new product launches at Winchester Electronics, Motorola, and General Instrument.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
ABC Aluminum Solutions
Mar 2025 - Present (1 year 5 months)
Primary point of contact for new customers throughout NPI process, onboarding and educating customers for successful implementation, monitoring customer health, conducting regular check-ins and business reviews, and providing reporting to upper management.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Bachelor of Science, Business Administration
Pursuing a Bachelor of Science in Business Administration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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