Yolimar Marrero

Reviewed clinical documentation in eClinicalWorks (eCW) EHR software to ensure accurate pre-visit chart completion and coverage readiness. Handled incoming telephone inquiries, managed scheduling, and verified patient insurance coverage to prevent service delays.

Managed insurance prior authorizations and pre-visit benefit verifications for diagnostic testing, cardiac procedures, and specialist visits. Verified coverage via electronic health insurance portals and direct outreach to insurance carriers prior to patient appointments.

Interacted directly with patients and clinical staff to ensure prompt care coordination and thorough record updates. Provided English-Spanish translation services to communicate insurance requirements, office procedures, and treatment care plans.

Provided high-volume remote customer assistance, resolving account inquiries while navigating multiple software and database systems simultaneously. Executed precise data entry, ticket handling, and phone escalations in a fast-paced virtual environment.

Assisted in leading daily administrative and clinical workflows, training staff, and improving inter-office communications. Verified patient insurance, updated EHR chart documentation, and processed prescription/authorization calls with physician approval.

Updated patient charts using eClinicalWorks (eCW), managed high phone volumes, and executed benefit verification tasks.

Earned an Associate of Applied Science degree from Remington College in 2020.

Completed a Medical Assisting Diploma from Remington College in 2020.