Aldwine Justly cadag
@aldwinejustlycadag
I am an Technical Support Engineer / Virtual Support analyst
PhilippinesWhat I'm looking for
I am Aldwine Justly R. Cadag, a skilled IT professional with a proven track record in Desktop Support Engineering, Queue Management, and Data Analysis. My experience at TELETECH, PEOPLE PLUS TECH, and FIS GLOBAL has equipped me with comprehensive skills in handling diverse IT responsibilities.
My expertise spans from managing SLAs and resolving complex technical problems to creating knowledge bases and providing top-notch customer support. I possess proficiency in various tools and technologies, including Ms Office Suite, Sales & Marketing, stock market trading, cryptocurrency, and automation bots. Notably, I have hands-on experience with service management platforms such as Service Now, Asknow, Zendesk, and Jira.
In addition to my practical experience, I have pursued continuous learning through certifications and training programs, covering areas like Digital Marketing, Technical Support Fundamentals, Computer Networking, and Project Management. My commitment to staying updated with industry trends is reflected in my varied skill set.
I am confident that my blend of technical acumen, problem-solving skills, and dedication to excellence makes me a strong candidate for a challenging role in your esteemed organization.
I am excited about the prospect of contributing my expertise to further enhance your IT team's capabilities.
Thank you for considering my application. I look forward to the opportunity to discuss how my skills align with your company's objectives.
Experience
Point of contact for scheduling appointments, web-based tickets, backlog,
follow up, ticket dispatch and re-assignment. Manages mailboxes, monitor
logistics, status updates within the management, the IT support team and
clients. Maintain incident logs describing the event, what occurred, timing, root
cause, actions taken to resolve and logging all incidents and their resolution to
see if there are
Data Analyst
MSP BOTS
Jun 2022 - Jul 2022 (1 month)
Write SQL queries to prepare subsets of datasets to be used in creating charts and visuals Use front end reporting tools to create datasets, reports, dashboards. Interpret data, analyzeresultsand improve existing reporting systems Replicate Dashboards, Widgets, and reports
Chat Support Customer Representative
Amazon and Shopify
Jun 2020 - Jul 2022 (2 years 1 month)
As an Amazon and Shopify Chat Support Customer Representative, We manage to assist customers with inquiries, troubleshoot issues, and provide product information. Utilizing strong communication skills, We navigate online platforms, ensuring positive customer experiences and resolving issues promptly. Adaptability and e-commerce knowledge are key in this dynamic customer service role
Desktop Support Engineer
TELETECH
Jun 2020 - Apr 2021 (10 months)
Inbound and outbound phone support, web-based ticket management and email support. Point of contact for bridge conferences during major outages. Provides support for software installation, and client tools configuration.
Technical Support Engineer
COIN ALPHA
Apr 2018 - May 2020 (2 years 1 month)
Managing and assisting user inquiries on all platforms (Discord, Email, Reddit, Twitter) Run and create a trading bot through Gitbash, Ubuntu, Source or Binary to test if all of the trading pairs is running rewards Create Knowledge-based for the client Monitoring service for cloud-scale applications, providing monitoring of servers, databases, tools and services through Datadog
FOOD IT/ MARKETING/Mystery Shopper
MASTER'S SHAWARMA
Jan 2016 - Feb 2018 (2 years 1 month)
Responsible for food marketing and product quality assurance.
Availability
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