B Heff

Manage high-stress crisis situations, conduct in-depth assessments, and streamline triage procedures to reduce response times and improve client outcomes.

Managed a caseload of ~60 clients providing counseling and crisis intervention, coordinated multidisciplinary care, and evaluated program effectiveness to optimize outcomes.

Delivered integrated clinical services, coordinated care with primary providers, and maintained comprehensive progress reports to support patient wellness plans.

Improved client satisfaction through consistent communication and interdisciplinary collaboration while maintaining accurate documentation for effective case management.

Researched and developed a comprehensive housing information database, provided consumer training on housing resources, and distributed community housing information to address needs.

Explained support broker services, assisted with enrollment, monitored worker performance, and coordinated with care coordinators to meet member needs.

Conducted telephone crisis assessments and arranged appropriate levels of care including inpatient, CSU, and respite placements to ensure client safety.

Completed a Graduate Certificate in Contemporary Theory in Addictive Behavior focused on evidence-based approaches to addiction counseling.

Earned a Master of Arts in Community Counseling with training in clinical assessment and community-based therapeutic interventions.

Received a Bachelor of Science in Psychology covering core psychological theories and research methods relevant to clinical practice.