Looking for a job

Alberto Vilchis

@albertovilchis

Message

I build revenue operations, retention systems, and accountable remote teams.

Mexico

Message

What I'm looking for

I'm looking to lead revenue, customer operations, or service delivery for a remote, growth-focused organization where I can strengthen pipelines, retention, KPI cadences, team accountability, and scalable operating systems.

I lead revenue and customer operations for remote, high-volume service businesses. At Elizabeth Rosario Law, I implemented Salesforce workflows and follow-up automation that increased conversion by 25% and built retention practices that improved client retention by 18%.

I've led distributed sales and service teams across telehealth, legal services, youth sports, contact centers, and multi-site retail. At America's Got Soccer, I built KPI dashboards, scripts, coaching cadences, and operating routines that contributed to a 27% improvement in close rates while supporting 10,000+ monthly customer interactions.

Experience

Work history, roles, and key accomplishments

Current

Founder & Operations Consultant

Current

Lateral Operations

Jun 2026 - Present (3 months)

Owns the commercial and operating workflow for a lean services business, including prospecting, service design, and delivery planning. Develops managed-service offerings and maintains HubSpot pipelines and SOPs.

HubSpot Pipeline Management SOPs Service Design Staffing Economics Client Communication