Alberto Veloz

AV

Looking for a job

Alberto Veloz

@albertoveloz

I lead customer service, sales, and concession operations that drive results.

What I'm looking for

I'm looking for a fast-paced customer service, sales, or operations role where I can lead teams, solve customer issues, grow sales, and create positive experiences for diverse customers.

I've delivered customer service and sales at Carousels since 2019, handling front-counter service, customer issues, data entry, calendar organization, and event driving. In 2023, I was promoted to general manager to open and run a concession stand at Tropicana Field, generating $301,000 in net sales from April through December.

I manage scheduling, payroll, training, inventory, equipment cleaning, and issue resolution while building positive customer experiences. I also teach private and group pickleball lessons, using clear communication and motivational coaching to help beginners and low-intermediate players develop their skills.

Experience

Work history, roles, and key accomplishments

SE

Current

Pickleball Instructor

Current

Self Employed

Jul 2024 - Present (2 years 2 months)

Provides private and group pickleball instruction to players, focusing on fundamentals, strategy, and court awareness. Recognized for strong communication and motivational coaching style.

Teaching Communication Skills Coaching Sports Instruction

CA

Current

Customer Service Representative

Current

Carousels

Sep 2019 - Present (7 years)

Serves customers at the front counter, handles issues, drives company vehicle to events, and performs data entry and calendar organization. Promoted to general manager in 2023 to open and run a concession stand at Tropicana Field, managing employees, inventory, and operations.

Customer Service Data Entry Calendar Management Team Management Inventory Management Sales Scheduling Training POS Conflict Resolution

SR

Clerical Assistant

Spartan Renovation

Feb 2016 - Aug 2019 (3 years 6 months)

Organized calendars, handled inbound and outbound calls, performed data entry, conducted inspections and before/after pictures, coordinated meetings, and met with customers daily.

Data Entry Calendar Management Customer Service Communication Skills Coordination Inspections

BC

Order Puller/Warehouse Associate

Bearington Collection

Dec 2014 - Feb 2016 (1 year 2 months)

Operated forklift, loaded and unloaded materials from trucks, moved material around warehouse, and located and pulled material based on instructions.

Forklift operation Warehouse operations Material Handling Loading And Unloading

Education

Degrees, certifications, and relevant coursework

MS

Marietta High School

High School Diploma, General Studies

2008 - 2012

Completed high school education at Marietta High School from 2008 to 2012.

Tech stack

Software and tools used professionally

Google Docs

Google Workspace

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

60k+ USD

Job categories

Customer Service General Manager Retail Sales Associate Office Manager Pickleball Instructor

Skills

Customer Service Customer Support Customer Relationship Management Account Management customer relationship building Client Communication Customer inquiry handling Customer Returns Active Listening Empathy Conflict De escalation De Escalation Techniques Communication Skills Cross Functional Communication Phone Communication Clear communication Sales Retail Sales Direct Sales Outside Sales Consultative Selling Value Based Selling Upselling Sales Negotiation Sales Objection Handling Deal Closing Closing Sales Sales Management Sales Support Sales processing Product Presentations Product Promotion Merchandising POS POS systems Cash Register Inventory Management Team Management Team Motivation Leadership General Management Store Management Hospitality Management Supervision Corporate Trainer Crew Management Relationship Building Delegation Scheduling Schedule Management Appointment Scheduling Calendar Management Event Planning Data Entry Data Management Office Management Office Clerical Experience Reception Frontdesk Excel Microsoft Word Outlook PowerPoint Google Workspace Google Docs CRM Systems Computer Literacy Computer Operation System Troubleshooting Equipment Troubleshooting Problem Solving Critical Thinking Organizational Skills Time Management Writing Skills Research Vendor Relations Relationship Management Driving Delivery Driving Route Driving Commercial Driving Driving (Van)GPS Forklift operation Loading And Unloading Warehouse operations Heavy Lifting Pickleball Instruction Teaching Spanish English

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