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Albertina RileyAR
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Albertina Riley

@albertinariley

Operations and compliance professional specializing in KYC/AML, fraud operations, and transaction monitoring.

Antigua and Barbuda
Message

What I'm looking for

I’m looking for a role in operations and compliance where I can manage high-volume onboarding and investigations, strengthen KYC/AML and transaction monitoring, and improve workflows. I thrive when regulatory accuracy and seamless client service are both priorities.

I’m an operations and compliance professional with 10+ years across financial services, fraud operations, and corporate administration. I’m known for managing high-volume workflows while identifying risk and ensuring regulatory adherence.

In fraud operations, I investigated and analyzed suspicious transactions, identifying fraud patterns and high-risk accounts. I conducted customer due diligence and monitored activity for AML and fraud indicators, then prepared detailed investigation reports and recommended risk mitigation actions.

Across corporate administration and customer operations, I owned client onboarding and account opening by collecting and verifying KYC documentation, maintaining corporate records, and supporting accounts payable and receivable through billing and reconciliations. I acted as a key point of contact for clients, resolved queries, and improved processes to strengthen compliance and audit readiness.

I also focus on continuous improvement—spotting inefficiencies in workflows, recommending process improvements, and collaborating cross-functionally to strengthen fraud detection and operational accuracy. From supervising teams in high-volume environments to training and coaching staff, I bring a service-first mindset that protects the business while delivering a seamless client experience.

Experience

Work history, roles, and key accomplishments

MC

Customer Operations Specialist

Maximum Service Center

Oct 2013 - Aug 2018 (4 years 10 months)

Managed customer accounts, handling deposits, withdrawals, and account inquiries while providing high-quality service to VIP clients. Resolved account issues to improve retention and satisfaction and supported restrictions by identifying suspicious account behavior.

Education

Degrees, certifications, and relevant coursework

WC

West Indies College

Business Administration

1995 - 1998

Completed Business Administration studies at West Indies College from 1995 to 1998.

Tech stack

Software and tools used professionally

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