Open to opportunities

Albert Brown

@albertbrown

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Quality Control Lab Support Technician with a focus on compliance.

Zimbabwe

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What I'm looking for

I seek a role that fosters growth, values compliance, and encourages innovation.

I am a dedicated Quality Control Lab Support Technician with a strong commitment to compliance and continuous improvement. Currently, I work at Bristol Myers Squibb, where I monitor Good Documentation Practices and support lean lab initiatives. My role involves optimizing dashboards and streamlining document workflows to enhance efficiency and regulatory compliance.

In addition to my technical skills, I have a background in communications as a Content Creator for Full Sail University. There, I managed social media content and developed promotional strategies, demonstrating my ability to engage with diverse audiences. My experience in various roles, including customer service and technical support, has equipped me with a versatile skill set that I bring to every project.

Experience

Work history, roles, and key accomplishments

Current

Quality Control Lab Support Technician

Current

Bristol Myers Squibb/HireGenics

Jun 2023 - Present (1 year 11 months)

Monitored compliance with Good Documentation Practices and supported continuous improvement actions. Maintained and organized technical documents, ensuring version control and regulatory compliance across cross-functional teams. Utilized Veeva, CELabs, and ValGenesis reports to ensure document compliance and tracked weekly QC training metrics.

Veeva CELabs ValGenesis Regulatory Compliance Quality Control Data Tracking

Communications Content Creator

Full Sail University

Mar 2020 - Sep 2024 (4 years 6 months)

Managed and curated content for social media channels, developing and executing campaigns. Created and edited multimedia content using Adobe Photoshop, Adobe Premiere, Canva, and Final Cut Pro. Collaborated with marketing teams, developed promotional materials, and tracked content performance, providing reports and insights.

Social Media Management Content Creation Adobe Photoshop Adobe Premier Canva Final Cut Pro Marketing Strategy Performance Tracking Campaign Management

Billing Department Rep

ADT Security Services

Aug 2022 - Jun 2023 (10 months)

Responded to customer inquiries and resolved billing issues using a dispute management electronic system. Initiated outbound calls to resolve payment errors and verified account data to align with company standards. Met productivity and quality measures while resolving general billing questions and technical issues.

Customer Service Billing Dispute Resolution Account Management Payment Processing Quality Assurance Technical Support Outbound Calling

Technical Care Specialist

Artech/Accenture

May 2021 - Aug 2022 (1 year 3 months)

Investigated the root cause of customer events and verified the authenticity of physical identity documents. Categorized customers per claim type and ensured eligibility for prompt payment of benefits. Communicated and tracked case report statuses using ServiceNow software, escalating urgent issues impacting productivity.

Customer Support Root Cause Analysis Identity Verification ServiceNow Customer Escalation Documentation Communication

Material Handler/Warehouse Associate

Brand-Nu Laboratories Inc/CGS

Feb 2020 - Mar 2021 (1 year 1 month)

Ensured warehouse cleanliness and scanned items into the inventory system upon receipt. Reviewed GMP documentation related to materials control and performed inspections of incoming raw materials. Maintained inventory records, both paper and electronic, and delivered raw material samples to labs for testing.

Inventory Management GMP Documentation Raw Material Sampling Supply Chain Logistics

Store Manager

The Shops at The Westin Hotel

Jul 2015 - Present (9 years 10 months)

Responsible for overall store operations and productivity, including reviewing and tracking purchase orders and updating inventory. Managed daily bank deposits and monitored employee performance and attendance.