Ramadan Kelly
@ramadankelly
Experienced Data Analyst with a passion for business intelligence solutions.
United StatesWhat I'm looking for
With over 10 years of experience in data analysis and business intelligence, I have honed my skills in designing, administering, and managing data visualization solutions across various industries, including Consumer Package Goods, Construction, Retail, Human Resources, and Marketing. My journey has been marked by a commitment to enhancing customer satisfaction and driving revenue growth through data-driven insights.
Currently, as a Product Owner and Senior Tableau Developer at Samsung, I successfully developed a product roadmap that led to a 15% increase in Net Promoter Score and a significant reduction in churn rate. My ability to lead cross-functional teams and analyze customer feedback has resulted in improved customer retention rates and enhanced brand loyalty. I thrive in collaborative environments where I can mentor junior team members and foster a culture of high performance.
Throughout my career, I have consistently delivered BI solutions that empower stakeholders to make informed decisions. My technical expertise in tools like Tableau, SQL, and Google Analytics, combined with my strong analytical skills, allows me to transform complex data into actionable insights. I am passionate about leveraging data to drive strategic initiatives and support organizational growth.
Experience
Work history, roles, and key accomplishments
Product Owner/ Senior Tableau Developer
Samsung
Aug 2024 - Present (1 year)
Developed and executed a product roadmap focused on enhancing customer satisfaction, resulting in a 15% increase in Net Promoter Score (NPS) and contributing to a 10% reduction in churn rate, driving multimillion-dollar annual revenue growth. Led a cross-functional team of 20+ professionals (designers, developers, and analysts) to prioritize features aligned with business objectives, improving fir
Tableau Developer/Senior Data Analyst
Enlace Health
Aug 2022 - Present (3 years)
Designed, developed, and implemented a BI solution for external stakeholders (BCBS-NC, BCBS-CA, and HUMANA) utilizing Tableau Geo-spatial components to visualize members in billing provider radius based on selected Health insurer. Connected data from various data sources (Oracle, AWS Redshift, Tableau Server, and Google Analytics) and manipulated data to reflect desired outcomes.
Tableau Developer/Senior Data Analyst
IHG
Oct 2021 - Present (3 years 10 months)
Designed, developed, and implemented a BI solution for Hotel Owners, semi-automating reporting and visualizing various KPIs for stakeholders to view Hotel Owner usage of internal products. Connected data from various data sources (Oracle, Tera Data, Tableau Server, and Google Analytics) and manipulated data to reflect desired outcomes.
Tableau Developer/Reporting Analyst
JLL (NCR)
Aug 2019 - Present (6 years)
Designed, developed, and implemented a BI solution for Business Unit Managers and Facility Management KPIs, conducting interviews with stakeholders to gather user requirements. Optimized SQL queries to improve report efficiency and developed Tableau workbooks to perform YTD and MTD analysis.
Tableau Developer/ BI Analyst
Mars Food
Jan 2019 - Present (6 years 7 months)
Designed and developed workbooks, dashboards, global filter pages, and complex parameter-based calculations using Tableau Desktop and Microsoft SQL Server to create Tableau reports visualizing industry-specific KPIs. Consulted with clients and internal stakeholders to gather requirements and plan milestones in the project lifecycle.
Sr Reporting Analyst
ADP
Jul 2016 - Present (9 years 1 month)
Transformed Tableau into a managed service offering for consumption across the IT Project Management Office (PMO) through the manipulation and creation of metrics, attributes, filters, reports, and dashboards, advanced chart types, visualizations, and complex calculations. Analyzed user and business requirements, attending periodic meetings for changes in application requirements and documents.
Marketing Analyst
HK Contractors
Jun 2014 - Present (11 years 2 months)
Assisted the Marketing Director with the development of growth strategies to increase revenue and plan milestones in the research, development, and implementation phases of project lifecycles. Worked with the database team to compile necessary data from various sources (Google Analytics, Zoho, etc.) for ad hoc analysis, utilizing Microsoft Excel 2010 to analyze, manage, and extract data using form
Data Analyst
EDEN Autism Services
Jun 2009 - Present (16 years 2 months)
Responsible for managing and analyzing large healthcare datasets and clinical data to help with developing and carrying out strategic planning initiatives in new and existing markets. Provided extensive data analysis to guide initiatives and existing programs in identifying growth opportunities.
Education
Degrees, certifications, and relevant coursework
Brenau University
Master of Business Administration, Human Resource Management
Completed a Master of Business Administration with a focus on Human Resource Management. This program provided a comprehensive understanding of business principles and HR strategies.
Montclair State University
Bachelor of Arts, Psychology
Obtained a Bachelor of Arts in Psychology. This degree provided a strong foundation in human behavior and analytical thinking.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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