Open to opportunities

alao yinka

@alaoyinka

Message

Customer-focused banking professional driving customer service excellence and sales growth.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can lead customer service delivery, resolve customer issues end-to-end, and cross-sell financial products—while maintaining AML/KYC compliance and operational excellence using digital support platforms.

I am a highly motivated, customer-focused banking professional with extensive experience in Customer Service, Teller Operations, and Sales Management. I deliver exceptional customer experiences, resolve complex issues, and build lasting relationships while maintaining compliance with banking regulations and service standards.

As a Customer Service Manager at WemaBankPlc, I handle debit/ATM card requests, PIN resets, and dispute resolution, and I cross-sell banking products and digital banking services to meet sales and revenue targets. I also manage customer interactions through CRM and complaint management platforms such as Freshdesk, Customer Support Portal, and Arbiter, while preparing service reports and driving operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Manager

Current

WemaBank Plc

Mar 2023 - Present (3 years 4 months)

Manage customer service interactions, handle card requests and dispute resolution, and resolve complaints using CRM and service platforms. Cross-sell banking products and prepare customer service reports to meet service and sales targets.

CRM Customer Service Freshdesk Complaint Management Dispute Resolution Digital Banking Support Relationship Management Cross Selling Reporting

Brand Manager

JayCreation Concept

Jan 2015 - Present (11 years 6 months)

Oversee printing and graphic design production from concept to final output, ensuring quality standards and on-time delivery. Supervise designers and production personnel, manage materials, and develop production schedules.