At Associated Endoscopy, I provided first-line technical support for Windows workstations and peripheral hardware, resolving an average of 50 technical requests weekly.
I managed IT onboarding and offboarding by setting up machines, deploying software images with Macrium Reflect, and securely wiping old hard drives.
I administered Active Directory accounts and access policies, and diagnosed network drops, hardware faults, and application errors.
As a Community Tech Support Volunteer with Senior Digital Assistance, I troubleshoot devices and Wi-Fi, provide remote assistance, and create step-by-step guides for non-technical users.
