Alan Jacob Balane
@alanjacobbalane
Dedicated customer service professional with expertise in content moderation.
What I'm looking for
I am a dedicated professional with a strong background in customer service and content moderation. Currently, I work as a Content Moderator at IFunny, where I ensure that inappropriate content is kept off the platform, contributing to a safe and enjoyable user experience. My role requires keen attention to detail and the ability to work under pressure, skills I have honed over time.
Prior to my current position, I served as a Store Manager at JooseOn Vape Lounge, where I was responsible for staff training, inventory management, and enhancing customer service initiatives. My efforts led to decreased wait times and improved customer satisfaction, showcasing my commitment to delivering exceptional service. I am eager to leverage my skills in a new environment where I can continue to grow and contribute effectively.
Experience
Work history, roles, and key accomplishments
Content Moderator
IFunny
Oct 2022 - Present (2 years 8 months)
Monitored and filtered user-generated content to ensure compliance with platform guidelines. Maintained a safe and appropriate online environment for users.
Store Manager
JooseOn Vape Lounge
Jan 2017 - Dec 2020 (3 years 11 months)
Managed daily store operations, including staff training, inventory management, and vendor relations. Implemented customer service strategies that reduced wait times and enhanced satisfaction for internal and external customers.
Education
Degrees, certifications, and relevant coursework
Universidad de Manila
Bachelor of Secondary Education, Mathematics
2015 - 2016
Studied the curriculum for secondary education with a focus on mathematics. Covered pedagogical methods and advanced mathematical concepts relevant to teaching.
Harrell Horne Integrated School
Secondary Education, Secondary Education
2012 - 2015
Completed the standard curriculum for secondary education. Focused on core academic subjects necessary for high school completion.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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