Alan Goodman

Serves as one of 19 appointed commissioners overseeing policy, resource allocation, and service delivery for aging populations across Milwaukee County. Advises on operational effectiveness and program governance with an operational excellence lens.

Provides fractional COO and operational excellence consulting to corporate, education, and nonprofit clients. Leads Lean Six Sigma projects, implements Lean operating routines and KPI review cadence, and delivers executive-level workshops and leadership coaching.

Founded and leads an award-winning dessert brand with clients including the Milwaukee Bucks, NFL, Marquette University, and Chick-fil-A. Manages full P&L, vendor relationships, co-manufacturing, fulfillment, and account operations.

Builds and leads the Quality Engineering & STEM department, including Lean Six Sigma and Lean Project Management certificate programs. Advises senior academic leadership on operational improvement initiatives and delivers operational excellence and Lean Six Sigma training to internal and corporate audiences.

Held P&L accountability for commercial operations, managing a 25-person operations team and enterprise clients while achieving first net profit and 100% SLA attainment. Owned end-to-end client implementation for a ~$3M revenue account, driving 2x revenue growth, and resolved a 12-state compliance crisis through root-cause analysis and process redesign.

Designed and implemented finance and accounting processes for a $500M capital acquisition at American Family Insurance. Led operations consolidation ahead of schedule and $2M under budget, delivering additional savings through lockbox integration.

Built and operationalized an enterprise-wide Lean Six Sigma program, including executive steering and 15 active projects, resulting in $2M+ in validated financial savings. Reduced Billing Contract Audit cycle time by 50% in four months through waste elimination and process standardization.

Managed a $60M portfolio across Fortune 500 and public-sector clients, maintaining long-term retention through executive-level relationship management. Salvaged a $4.5M client relationship in 30 days and accelerated $50M in cash applications by 373% through process digitization that eliminated 3,000+ manual activities.

Certified as a Six Sigma Black Belt through GE Capital at the GE Crotonville Executive Center.

Earned an MBA in Finance from Temple University.

Earned a BS in Finance from Hampton University.