At Illinois Central School Bus, I operated daily routes while maintaining passenger safety, schedule reliability, and regulatory compliance. I transported students with varied needs, including students with disabilities, and secured wheelchairs when required.
At Foundever, I assisted Medicare customers with plan selection, enrollment, sales, and ongoing service needs. I also completed insurance-related documentation and data entry in a regulated environment.
At Concentrix, I handled high-volume inbound calls, first providing technical troubleshooting and support before moving to credit card customer service and account assistance. Across these roles, I resolved customer questions and maintained accurate documentation.
