Al amin Mamun
@alaminmamun
I coordinate high-volume interpreter bookings and remote operations for UK public-service clients.
BangladeshWhat I'm looking for
I coordinate 100+ daily interpreter bookings at Oncall Interpreters Ltd, supporting NHS, Police, Courts, Local Authorities, and private clients across the UK.
I've progressed from Interpreter to Booking Officer and Senior Booking Coordinator, managing a network of 1,500+ interpreters, supervising and training four Booking Officers, and handling urgent scheduling, reporting, client communication, and day-to-day remote operations.
Previously at MYEG Services Berhad in Malaysia, I advanced from Telesales Marketing Officer to Operations Manager, led a team of 26 employees, managed car insurance and credit-service operations, monitored KPIs, and improved operational efficiency. I have also completed 800+ hours of confidential English–Bengali and English–Bengali Sylheti telephone and video interpreting.
Experience
Work history, roles, and key accomplishments
Customer Success Coordinator
MYEG Services Berhad
Feb 2018 - Dec 2020 (2 years 10 months)
Promoted from Telesales Marketing Officer to Operations Manager. Led and supervised a team of 26 employees, managed daily operations for car insurance and credit services, monitored KPIs, trained team members, and improved operational efficiency.
Education
Degrees, certifications, and relevant coursework
Lincoln University College
Bachelor of Business Administration, Business Administration
Pursued a Bachelor of Business Administration at Lincoln University College, Malaysia.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Job categories
Skills
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