Looking for a job

Alae Eddine Sekhsoukh

@alaeeddinesekhsoukh

Tech Support Specialist with 2+ years resolving 20+ user tickets daily across software, network, and app issues, along with Fullstack dev background

Algeria

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What I'm looking for

I'm seeking a remote Technical Support, Customer Support, or SaaS Support role where I can combine daily troubleshooting with root-cause analysis and my full-stack development background.

At CNCC, I resolved 20+ user issues daily across software, network, and application support, helping maintain service availability and reduce repeat tickets.

I've also built and shipped a full-stack agricultural tracking platform at CNCC, covering field inspection, approval, seed selection, and planting workflows. I owned React.js frontend work, PHP and MySQL backend development, database schema design, testing, and bug fixes ahead of internal rollout.

My support experience shapes how I build products: I use root-cause analysis rather than surface-level troubleshooting and make UX decisions that reduce confusion for non-technical users.

Previously at Excellisia Technologies, I developed responsive React.js interfaces, reusable UI components, and REST API integrations. I'm fluent in Arabic, work professionally in English, and am ready for remote EU/US shift overlap.

Experience

Work history, roles, and key accomplishments

Full Stack Engineer (Intern)

CNCC

Nov 2024 - Apr 2025 (5 months)

Built and shipped a full-stack platform for tracking agricultural growth, from field inspection to seed selection. Owned frontend and backend development, including database schema design and bug fixing.

PHP MySQL Database Design Full Stack Developer

Technical Support Specialist

CNCC

Jan 2024 - Nov 2024 (10 months)

Diagnosed and resolved 20+ user issues daily via ticketing systems and direct support. Used technical background to identify root causes faster, reducing time-to-resolution on recurring issues.

Ticketing Systems Troubleshooting Root Cause Analysis Customer Support

Frontend Developer (Intern)

Excellisia Technologies

Oct 2023 - Jan 2024 (3 months)

Developed responsive web interfaces using React.js and built reusable UI components. Integrated frontend applications with REST APIs and participated in testing and optimization.

React REST APIs UI Components Testing Debugging Optimization