Looking for a job

alaa saleh

@alaasaleh2

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I drive hotel guest experience, upselling performance, and operational results across hospitality teams.

United Arab Emirates

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What I'm looking for

I'm looking for a customer success, account management, hospitality operations, or sales role where I can improve guest and client outcomes, grow upselling performance, and coach teams to deliver measurable results.

I've driven guest experience, operational performance, and upselling results across Hilton hotels and Frontline Performance Group in Dubai.

As a Customer Success Associate at FPG, I managed operational metrics and upselling performance across 20 hotels in the Middle East, Africa, and South Africa using Tableau, Salesforce, and Ingage.

At Hilton Dubai Al Seef Cluster, I led front office and night operations, resolved guest concerns through Make It Right, managed VIP requests, and coached teams toward Hilton Honors and upselling targets. My work earned recognition as Top Up Seller, Employee of the Month, and 2024 Honors Enrollment & Upselling Champion.

My background also includes hotel sales, reservations, accounting, and guest services in Dubai and Cairo. I bring a customer-focused, results-oriented approach to communication, negotiation, reporting, and team coaching.

Experience

Work history, roles, and key accomplishments

Customer Success Associate

Frontline Performance Group

Mar 2026 - Aug 2026 (5 months)

Managed operational metrics and upselling performance across 20 hotels in the Middle East, Africa, and South Africa using Tableau, Salesforce, and Ingage systems.

Tableau Salesforce Upselling operational performance