Open to opportunities

Ala Ala

@alaala

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Multilingual luxury service professional with expertise in client relations.

United Kingdom

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What I'm looking for

I am looking for a role that values service excellence and offers opportunities for growth in a dynamic environment.

I am a multilingual luxury service professional with over 5 years of experience in concierge, VIP guest relations, and high-touch customer service across the hospitality, lifestyle, and retail sectors. My proven ability to coordinate complex bookings and manage elite clientele from the GCC and Europe has allowed me to deliver exceptional personalized service that aligns with luxury lifestyle expectations.

Fluent in Arabic, English, and German, I possess a deep cultural awareness of the Middle East market and a strong knowledge of high-end dining, retail, and travel trends in Dubai, Abu Dhabi, and Doha. I am now eager to apply my service excellence, research, and coordination skills to a dynamic Arabic-speaking Lifestyle Manager role with Ten Lifestyle Group.

Experience

Work history, roles, and key accomplishments

Manager Assistant / Office Coordinator

Boutique Executive Services

Oversaw administrative operations and calendar management for senior executives. Supported HR with interview scheduling, onboarding processes, and internal recruitment logistics. Acted as a liaison between Arabic-speaking clients and UK-based teams.

Administrative Support Calendar Management

Key Manager

GUESS

Managed VIP clientele, often from the Middle East and Europe, ensuring a tailored in-store experience. Supported new staff onboarding and customer service quality control.

Retail Operations Customer Service Onboarding Quality Control

Case Worker

Confidential

Assisted Arabic-speaking clients with visa and document processing, ensuring accuracy and compliance. Managed confidential information and clarified complex procedures with care and cultural awareness.

Visa Processing Document Management Client Services Confidentiality

Guest Services Supervisor

Confidential

Led concierge and front-desk teams, delivering bespoke services to Arabic-speaking and international VIP guests. Arranged complex bookings for Michelin-starred restaurants, theatre tickets, transfers, and personal shopping. Supported pre-arrival planning and on-site coordination for HNW clients from the GCC region.

Concierge Services Team Leadership Cultural Sensitivity

Social Media & Community Engagement Specialist

Luxury Lifestyle Brand

Managed Arabic content targeting Gulf-based clients (UAE, Qatar, Saudi Arabia). Collaborated with influencers, event planners, and Arabic-speaking luxury clients to increase engagement. Provided culturally relevant insights and support to customer service and marketing teams.

Social Media Management Content Creation Influencer Marketing Community Engagement Arabic

Arabic-English Interpreter & Customer Support Agent

Confidential

Delivered bilingual support in hospitality and government service sectors. Facilitated smooth communication between clients and service providers, enhancing overall satisfaction.

Bilingualism Interpretation Customer Support Hospitality Services Government Services

Education

Degrees, certifications, and relevant coursework

Cardiff & Vale College

Certificate, Computer & Digital Skills

Acquired practical skills in CRM Systems, Data Handling, and various Digital Tools. Enhanced proficiency in utilizing technology for administrative and operational tasks.

Cardiff University

Certificate, Business & Management

Studied core business principles including Strategy, Finance, and Economics. Gained insights into organizational management and economic influences on business.

University of London

Bachelor of Laws, Law

Focused on foundational legal principles with an emphasis on Corporate Law and Business Law. Developed a strong understanding of legal frameworks relevant to commercial operations.

Cardiff & Vale College

Diploma, Fashion Studies

Focused on key aspects of the fashion industry, including Marketing and Trend Forecasting. Developed an understanding of market dynamics and consumer behavior in fashion.