At PT Mitra Integrasi Informatika, assigned to PT YIMM, I provide first- and second-level support for end users. I diagnose laptop and hardware issues with Lenovo Diagnostic Tools and maintain IT asset and service-request records.
Previously, I supported multiple client sites as an IT Mobile Backup Engineering and handled incidents and service requests as IT Service Desk at PT Telkomsel. My work included device troubleshooting, incident escalation, user guidance, and support documentation.
Earlier, I supported users and IT operations at PT Komatsu Indonesia and PT Phintraco Consulting. As a Freelance Android Developer, I developed applications, implemented features, fixed bugs, and prepared project documentation.
