Akshay Mestry
@akshaymestry
I guide prospective learners to the right programs and drive end-to-end enrolment conversions.
IndiaWhat I'm looking for
At upGrad International, I guide prospective learners through personalized counseling, helping them align career goals with suitable programs and make informed education decisions. I manage the full sales journey, from inbound and outbound outreach to video counseling, objection handling, enrolment closure, and CRM-based follow-up.
My experience at JPMorgan Chase, Accenture, Concentrix, and Altisource strengthened my ability to resolve customer issues, manage high call volumes, maintain strong relationships, and exceed customer satisfaction, retention, and performance targets.
Experience
Work history, roles, and key accomplishments
Support learners in making informed decisions about their career and educational paths through personalized counseling sessions and tailored guidance.
Counsel prospective learners through inbound and outbound calls, understanding their career goals, needs, and challenges to recommend suitable programs. Schedule and conduct detailed counselling sessions via video calls on Zoom Meet to provide personalized guidance. Drive end-to-end sales conversion by effectively handling leads, addressing objections, and successfully closing enrolments. Build st
Identified customer needs through effective questioning, clarified information, and provided accurate solutions or best alternatives in a network service environment. Consistently maintained optimal Average Handling Time (AHT) while ensuring high-quality customer interactions. Efficiently triaged incoming calls, resolving queries on the first call and escalating complex issues when necessary to en
Identifying customer’s needs, clarifying information, research every issue and provide solutions and the best possible alternatives. Maintaining average handling time throughout the statement cycle. Quickly triaged incoming calls and escalated calls when necessary to provide one call solution. Build sustainable relationship and engage customers by going the extra mile. Meet personal/team qualitati
Identifying customer’s/Chase client’s needs, clarifying information, research every issue and provide solutions and/or alternatives. Manage large volume of inbound calls in timely manner. Maintaining average handling time throughout the statement cycle. Build sustainable relationship and engage customers by taking the extra mile. Meet personal/team qualitative and quantitative targets. Identify an
To provide insurance for mortgages in the State of U.S. To check and review whether specific properties have insurance for homeowners and unit owners’ policies. Also, for natural calamities such as flood, windstorms and earthquakes. To keep a track of the open issues and resolve the same. Follow up with the Insurance companies and agencies if the required details are not provided. Develop and stre
Education
Degrees, certifications, and relevant coursework
S.M. Shetty College- Degree Section
High School Diploma
First Class (B+)
Becobra
SSC (X)
First Class (A)
Lords Universal College
Bachelor of Science
First Class (B+)
S.M. Shetty College
High School Diploma, General Studies
Grade: First Class (B+)
Completed high school with First Class (B+).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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