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Akshay Dubey

@akshaydubey1

Customer Success professional at TT Consultants (XLSCOUT), growing enterprise accounts for an AI-powered legal-tech platform.

India

Message

What I'm looking for

I'm seeking a Customer Success Manager role focused on retention, adoption, and post-sales growth.

At TT Consultants (XLSCOUT), I manage enterprise relationships with law firms and in-house legal and IP teams using an AI-powered SaaS analytics platform and IP services. I deliver product and service walkthroughs, matching platform modules and services to client goals.

I partner with product and delivery teams to shape tailored solutions, and prepare proposals, statements of work, and pricing to support account expansion. Previously at Logicize Research, I conducted client discovery, coordinated analyst teams, and prepared reports and visual insights for client recommendations.

Experience

Work history, roles, and key accomplishments

Current

Client Account Manager

Current

TT Consultants (XLSCOUT)

Jan 2021 - Present (5 years 9 months)

Manages a portfolio of enterprise accounts, driving retention and repeat business through proactive relationship management with law firms and in-house legal and IP teams. Delivers product walkthroughs and prepares proposals and statements of work to support expansion.

Customer Relationship Management Account Management Retention Renewals Stakeholder Communication Product Walkthrough Proposal Development SOW HubSpot LinkedIn Sales Navigator Microsoft 365

Patent Analyst & Business Development Executive

Logicize Research

Nov 2018 - Dec 2020 (2 years 1 month)

Conducted client discovery calls to define requirements and scope tailored solutions. Coordinated multi-analyst project teams to deliver client engagements within defined timelines.

Client Discovery Requirements Gathering Project Coordination Report Preparation Data Visualization Lead Generation Email Campaigns LinkedIn Campaigns