Akshat Tripathi

I am a customer-facing operations professional with hands-on experience resolving US-based customer inquiries across calls, email, chat, and ticketing systems. I specialize in escalation management, calming dissatisfied customers, identifying root causes, and delivering effective resolutions to retain clients.

At Lenskart Solutions Pvt Ltd I maintained accurate CRM records, ensured data accuracy for reporting, and analyzed customer feedback and service metrics to identify trends and improvements. I have a track record of preparing detailed reports for senior management and driving process optimization.

Previously, as Senior Accounts Coordinator at Silaris Informations Pvt Ltd, I coordinated with clients, generated leads, handled complaints, and consistently overachieved targets (105% performance). I earned recognition for timely delivery and handled maximum CEO escalations.

I hold a BA (Hons) in English from the University of Allahabad and I bring strong communication, CRM, ticketing, MS Office, and data-analysis skills, combined with a commitment to continuous improvement and team performance.