Akram Diab al hassani

Manages the full client journey from enquiry through enrollment and follow-up, ensuring premium customer experience. Coordinates sales, marketing, and operations teams to maintain service quality and support business objectives.

Led and coordinated sales teams across the full client lifecycle, setting a high-touch approach for high-value clients. Managed team performance through KPI monitoring and reporting, and standardized sales procedures to improve service quality.

Managed communications and digital channels supporting customer acquisition and engagement. Planned logistics for training sessions and corporate events, and produced multilingual content for international audiences.

Led market research, audience targeting, and multichannel campaign tracking in the Dubai market. Used insights to support acquisition, positioning, and commercial communication.

Managed a portfolio of key accounts across the Northern Emirates through personalized client and after-sales follow-up. Presented tailored solutions and managed the sales process through to deal closure.

Conducted field prospecting and client visits to generate new business in the UAE market. Built and maintained client relationships through direct engagement and structured follow-up.

Developed new markets and long-term relationships with media and institutional clients across North Africa. Managed a regional account portfolio, supporting client satisfaction, retention, and business development.

Designed and delivered sales and customer-relations training programs. Adapted training to different audiences and provided ongoing performance follow-up and coaching.

Bachelor's degree in Marketing and Management from I.I.H.E.M, Rabat, Morocco, completed in June 2008.