Open to opportunities

Akkie User

@akkieuser

Business development and customer success professional at Verde Vida Essentials, generating qualified B2B leads and growing social media engagement.

India

Message

At Verde Vida Essentials, I identified qualified B2B leads across platforms and industry directories, targeting restaurants, hotel chains, distributors, and suppliers. I also created and published social media content and responded to customer queries.

At Gammatech And Services LLP, I supported the sales team, guided students in choosing courses, and assisted existing customers. I also collaborated with the founder on growth strategies.

At Freeup.App, Fives Digital (Client: Trell), and Simpl-Buy Now Pay LaterApp, I handled customer support across calls, email, and social media. I assisted with order and payment inquiries, refunds and returns, overdue payment reminders, and reports of suspicious activity.

Experience

Work history, roles, and key accomplishments

Current

Growth Co-Ordinator

Current

Verde Vida Essentials

Mar 2026 - Present (7 months)

Identified and generated qualified B2B leads through various platforms and managed social media content and customer engagement.

Lead Generation Social Media Management Customer Service Content Creation CRM

Business Development Associate

Gammatech And Services LLP

Dec 2022 - Oct 2025 (2 years 10 months)

Supported the sales team, guided students in course selection, and built client relationships while collaborating on growth strategies.

Sales Support Customer Relationship Management Student Counseling Multitasking

Customer Care Associate

Freeup.App

Mar 2022 - Nov 2022 (8 months)

Handled customer calls and emails to educate users and resolve support issues, coordinating with logistics and sales teams.

Customer Service Communication Skills Problem Solving Social Media Management

Customer Support

Fives Digital

Nov 2020 - Feb 2022 (1 year 3 months)

Answered inbound and outbound calls regarding orders and product inquiries, resolving refund and return issues while coordinating with logistics.

Customer Support Order Management Refund Processing Logistics Coordination

Collections Specialist

Simpl

Jan 2017 - Jul 2019 (2 years 6 months)

Handled outbound calls and email support for overdue payment reminders, monitored for fraudulent activities, and resolved customer queries via social media.

Collections Customer Service Fraud Detection Social Media Management