Open to opportunities

Akira James

@akirajames

Customer Service Representative skilled in empathetic support, conflict resolution, and digital literacy to boost productivity.

Antigua and Barbuda

Message

What I'm looking for

I’m seeking an opportunity to work at your establishment in any position, using my skills and knowledge to increase productivity. I want to support customers professionally, resolve issues calmly, and improve satisfaction through a solution-first approach.

I’m a Customer Service Representative with experience supporting customers in fast-paced environments through the Ministry Of Education (School Uniform Grant Programme) in 2023 and 2024. I focus on dedicated, empathetic service while representing the brand with professionalism and a solution-first mindset.

I bring strong active listening, persuasive speaking, empathy and patience, and conflict resolution to reduce tense situations and improve satisfaction. With product knowledge mastery and digital literacy, I quickly learn complex catalogs and use digital platforms confidently to create and communicate information clearly.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Ministry of Education

Jan 2023 - Jan 2024 (1 year)

Provided dedicated, empathetic customer service in a fast-paced corporate environment for the School Uniform Grant Programme. Supported brand representation with a solution-first mindset by addressing customer needs, resolving conflicts, and delivering accurate technical assistance.

Customer Service Active Listening Conflict Resolution Product Knowledge Technical assistance

Education

Degrees, certifications, and relevant coursework

High School

High School Diploma, Secondary Education (CSEC)

Earned a High School Diploma in 2022 and completed CSEC subjects including Mathematics, English, EDPM, Physical Education, and Principles of Business.