Akira James
@akirajames
Customer Service Representative skilled in empathetic support, conflict resolution, and digital literacy to boost productivity.
What I'm looking for
I’m a Customer Service Representative with experience supporting customers in fast-paced environments through the Ministry Of Education (School Uniform Grant Programme) in 2023 and 2024. I focus on dedicated, empathetic service while representing the brand with professionalism and a solution-first mindset.
I bring strong active listening, persuasive speaking, empathy and patience, and conflict resolution to reduce tense situations and improve satisfaction. With product knowledge mastery and digital literacy, I quickly learn complex catalogs and use digital platforms confidently to create and communicate information clearly.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ministry of Education
Jan 2023 - Jan 2024 (1 year)
Provided dedicated, empathetic customer service in a fast-paced corporate environment for the School Uniform Grant Programme. Supported brand representation with a solution-first mindset by addressing customer needs, resolving conflicts, and delivering accurate technical assistance.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, Secondary Education (CSEC)
Earned a High School Diploma in 2022 and completed CSEC subjects including Mathematics, English, EDPM, Physical Education, and Principles of Business.
Availability
Location
Authorized to work in
Job categories
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