Open to opportunities

akintuyi olagoke

@akintuyiolagoke

Message

I resolve Office 365, network, software, and desktop support issues for end users.

Nigeria

Message

What I'm looking for

I'm looking to provide technical and customer support, troubleshoot software, hardware, network, and Office 365 issues, and help users understand clear, actionable solutions.

I've delivered customer and technical support for Archway Computer Inc, Quon-Global Tech Cloud Services, Tek Expert Nigeria (Microsoft), and Brooks and Blake LTD. I resolve Office 365, software, hardware, network, and desktop issues for end users across phone, email, web, and ticketing channels.

At Quon-Global Tech Cloud Services, I resolved more than 20 technical support inquiries per day, mainly involving Office 365, while following up to verify customer satisfaction. At Tek Expert Nigeria, I served as a primary contact for owned solutions, performed root-cause analysis, and explained technical information clearly to non-technical users.

I've installed and configured operating systems, applications, workstations, user accounts, network connections, printers, and scanners. I bring strong troubleshooting, clear communication, empathy, and a customer-oriented approach to every support engagement.

Experience

Work history, roles, and key accomplishments

Technical Support Representative

Archway Computer Inc

Jun 2021 - May 2025 (3 years 11 months)

Assisted customers in identifying issues and explained solutions to restore service and functionality. Resolved diverse technical issues across multiple systems and applications for customers and end-users across various time zones.

Microsoft Office Time Management Critical Thinking Leadership Office 365