Akintola Roseline
@akintolaroseline
Customer service specialist delivering accurate support, CRM documentation, and satisfied customers.
NigeriaWhat I'm looking for
I’m a customer service support specialist with experience helping customers with product and service information, including features, pricing, and policies. I work on emails and calls, answer customer enquiries, and make sure customers are happy by responding quickly and clearly.
At Daniels Limited company, I processed requests, handled complaints, and recorded every conversation on a CRM system to keep interactions organized and accurate. I’m comfortable supporting day-to-day customer communication while staying calm and solution-focused.
Before that, I worked as a Customer Service Assistant at Doxazo international, providing excellent customer service using CRM and other tools for adequate information. I also collaborated with departments like marketing and project management to develop new ideas, initiatives, products, and services, and I bring strong time management, communication, and leadership to my work.
Experience
Work history, roles, and key accomplishments
Customer Service Support Specialist
Daniels Limited
Apr 2023 - May 2026 (3 years 1 month)
Provided product and service information by explaining features, pricing, and company policies. Handled customer emails and calls, processed requests and complaints, and recorded conversations in a CRM system to ensure customer satisfaction.
Customer Service Assistant
Doxazo International
Jul 2021 - Mar 2023 (1 year 8 months)
Provided customer service and worked on a CRM system and other tools to ensure customers received adequate information. Collaborated with departments including marketing and project management on new ideas, initiatives, products, and services.
Risk management
The Polytechnic Ibadan
Oct 2018 - Present (8 years)
Completed risk management experience at The Polytechnic Ibadan (10/2018).
Education
Degrees, certifications, and relevant coursework
The Polytechnic Ibadan
Risk management
2018 -
Studied risk management at The Polytechnic Ibadan starting in 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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