Akinmoladun Ayomide

Improved platform safety on Outschool by reviewing and approving teacher applications under strict quality guidelines. Fixed onboarding delays for the Faire project by optimizing digital marketplace vendor workflows and product reviews.

Led and mentored a large team of customer service agents facing high call volumes, identifying daily performance and introducing team coaching to boost productivity. Created and drove targeted training programs for frontline agents to shorten training time and improve support quality.

Resolved complex customer issues and complaints via email, tracking down recurring product problems to reduce repeat complaints. Cleared email backlogs by reorganizing the shared inbox workflow, drastically reducing response times and raising customer satisfaction.

Handled high volumes of incoming customer phone calls by listening carefully and diagnosing account errors quickly, maximizing first-contact resolution rates. Reduced long phone delays by applying fast conflict resolution tactics while maintaining excellent service quality under pressure.

Fixed a slow and messy paper filing system by setting up a modern electronic document control system, making critical records instantly accessible across banking units. Digitized thousands of historical financial records using high-speed scanners, carefully checking indexed data to fix errors and protect compliance standards.

Managed daily site construction plans by coordinating a large workforce of 150+ fitters, scaffolders, welders, and riggers, keeping the project on schedule for key weekly goals. Prevented project delays and site accidents by inspecting tasks daily for safety hazards and engineering deviations.

Secured clean data gathering during physical field surveys across Southwest Nigeria by managing the setup and maintenance of sensitive equipment like the ADMT and Terrameter. Eliminated mapping errors for clients by analyzing complex field readings in Excel and DC Inverse, converting raw data into accurate underground maps for drilling.

Master of Science in Petroleum Geology from the University of Ibadan, completed in 2024.

Completed Health, Safety & Environment (HSE) Level 1, 2, & 3 certification.

Completed the Accelerated Soft Skills Certification.

Grade: Second Class Honors

Bachelor of Technology in Applied Geophysics from the Federal University of Technology, Akure, completed in 2018 with Second Class Honors.