Akindolani Kayode
@akindolanikayode
I drive customer retention, resolve escalations, and improve service operations across tech-enabled teams.
NigeriaWhat I'm looking for
At Macignites, I handle 35–50 customer interactions daily across phone and digital channels, resolving billing, enrollment, and account issues while owning escalations end-to-end. I improve customer education and self-service adoption to reduce repeat contacts and churn risk.
I've also led customer service at BroadShift Technologies, managed operations at BotoSoft Technologies, and oversee customer-facing service delivery at Comsab Ventures. I use Microsoft Dynamics 365, Zendesk, HubSpot, CSAT, and resolution-time tracking to strengthen workflows, coach teams, and deliver efficient customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Success Representative
Macignites
Jan 2024 - Present (2 years 8 months)
Handle 35-50 customer interactions daily across phone and digital channels, resolving tickets in approximately 3 minutes while maintaining service quality standards. Resolve billing discrepancies, enrollment issues, and account concerns, directly reducing churn risk.
Business Manager
Comsab Ventures
Jan 2023 - Present (3 years 8 months)
Oversee customer-facing operations and service delivery activities across the business. Manage customer and vendor relationships while improving day-to-day workflow efficiency.
Operations Manager
BotoSoft Technologies
Jan 2023 - Dec 2024 (1 year 11 months)
Coordinated onboarding, deployments, and operational support activities for the business. Trained more than 120 staff members, improving technology adoption and productivity.
Unit Lead, Customer Service
BroadShift Technologies
Jan 2021 - Dec 2023 (2 years 11 months)
Led a high-volume customer service team, improving overall operational efficiency. Managed escalated customer concerns, ensuring timely and effective issue resolution.
Education
Degrees, certifications, and relevant coursework
Bowen University
Bachelor of Arts, Theatre Arts
Bachelor of Arts in Theatre Arts from Bowen University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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