At Xcel Media Limited, I provided first-line support for hardware, software, and network issues affecting editorial, creative, and production teams. I also documented systems, configurations, user requests, and incidents, and trained staff to use new software tools.
At Promise International Schools, I configured and optimized PCs, projectors, and microphones for video conferencing, improving communication efficiency by 75%. I also provided remote technical support and monitored systems across devices.
At Hugo Technologies, I performed data annotation and labeling to support AI and machine learning model development. I reviewed annotated datasets for quality and resolved ambiguous data points.
I also used AI-powered tools to support data workflows and analysis, and worked with Google Docs, Google Sheets, Microsoft Office, Asana, Slack, and Zoho Workplace. My experience includes technical documentation, user support, and hardware and software troubleshooting.
