Akilandaeswari M

I am a dedicated Senior Process Executive with over 8 years of experience in the healthcare and telecom sectors. My career has been marked by a commitment to excellence in customer service and process improvement. At Trigent Software, I excelled as a Customer Service Representative, maintaining a quality score of 90% and above while handling inbound and outbound calls to assist candidates with their job applications.

Previously, I worked as a Senior Associate at Cognizant Technology Solutions, where I was instrumental in processing medical records for disability claims. My role required a keen understanding of client requirements and effective communication with healthcare providers. I have also managed teams, ensuring timely report submissions and adherence to key performance indicators. My analytical skills have been honed through various roles, including as a Quality Analyst, where I focused on improving customer satisfaction through detailed call monitoring and feedback.