Akhil Vappancheri

I’m an MBA in Finance & Business Analytics with 4+ years of experience driving revenue growth, operational excellence, and data-driven strategic decision-making. I focus on solving complex business problems with structured thinking and analytics.

At Groupon, I resolve 200+ complex escalations monthly while sustaining 95% customer satisfaction. I also identify process inefficiencies and implement improvements to reduce resolution time, combining customer outcomes with revenue impact through consultative upselling and cross-selling.

Before that, at BYJU’S as a Senior Presales Associate, I boosted quarterly sales performance by 15% through data-driven pipeline management. I conducted market and competitive analysis to uncover growth opportunities and advised clients using structured presentations and strategic product recommendations.

I enjoy working across multiple workstreams under tight deadlines, leveraging tools like Salesforce, Zendesk, Jira, and CRM analytics to support forecasting accuracy, governance, and informed decision-making.