Naveen S

I’m a Senior System Administrator and Service Desk Engineer with 5+ years of IT support experience in large-scale environments supporting 70,000+ devices. I focus on device lifecycle management and security policy implementation using Microsoft Intune, JAMF, SCCM, and Windows Autopilot—reducing device downtime by 30% through proactive troubleshooting and policy management.

In my current role at CitiusTech (Feb 2025 – Mar 2026), I provide L2 technical support to global users, resolving hardware, software, and network issues within agreed SLAs. I administer Microsoft Intune for compliant MDM deployments, manage macOS devices with Intune and JAMF, and run regular Intune environment audits to ensure strict security and compliance. I also apply ITIL methodologies to manage incident lifecycles and keep resolutions focused on user satisfaction.

Previously at Cognizant Technology Solutions (Jun 2024 – Jan 2025), I managed Intune infrastructure for enterprise device management, supported automated enrollment for macOS, and participated in migrating macOS devices from JAMF Pro to Microsoft Intune. Earlier (Dec 2020 – Jun 2024), as a System Engineer, I managed a large-scale SCCM environment for 2.5 lakh clients, executed SCCM OSD and imaging, and enabled Windows Autopilot enrollment and deployment for ~70,000 clients while managing Apple deployments with JAMF Pro.