Open to opportunities

abhishek gupta

@abhishekgupta9

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Senior IT administrator specializing in endpoint management, IAM, and ISO27001 compliance.

India

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What I'm looking for

I seek a hands-on IT operations role focused on endpoint and IAM management, strong security practices (ISO27001), mentorship opportunities, and collaborative teams that value documentation and measurable SLA improvement.

I am a Senior IT Administrator with 6+ years supporting distributed enterprise environments, skilled in macOS and Windows endpoint support, Microsoft Intune and Scalefusion device management, IAM with Azure AD/Exchange Online, and SaaS authentication (SSO/SAML/MFA). I drive operational improvements through documentation, mentoring L1/L2 teams, and data-driven incident analysis, reducing resolution times and increasing self-service adoption.

I have operational experience managing 700+ endpoints, provisioning infrastructure for new offices, coordinating vendor procurement, and validating IT controls for ISO27001 compliance. I combine hands-on technical troubleshooting with governance, audit support, and cross-functional collaboration to improve security posture and user satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Administrator

Current

Cloudkaptan Consultancy Services

Jan 2023 - Present (3 years)

Resolved 100+ Level 2 technical issues weekly for 50+ distributed teams and managed provisioning, patching, and performance debugging for 700+ macOS and Windows clients, improving support efficiency and security posture. Implemented and maintained Intune and Scalefusion MDM, OAuth/SSO for 10+ SaaS apps, and supported ISO27001 audits and compliance.

Microsoft Intune Scalefusion MacOS Windows Azure AD SSO SIEM ITIL Incident Management

Analyst (End User Support)

HCL Technologies

Jan 2022 - Jan 2023 (1 year)

Provided L1/L2 support for 1,000+ global users, resolved VPN/Wi‑Fi/access issues for 500+ remote users weekly, and managed 800+ ServiceNow tickets monthly while documenting Microsoft 365 best practices that reduced turnaround times by 15%.

VPN ServiceNow ITIL Jira Ticketing

Desktop Support Engineer

CMS IT Services

Dec 2019 - Jan 2022 (2 years 1 month)

Provided on-site hardware and OS support across multiple locations for 900+ users and 500+ enterprise workstations, managed imaging, device setup, and inventory for 250 end-user devices to maintain lifecycle and refresh cycles.

Imaging MacOS Windows Asset Management Inventory Onsite Support