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AKHIL PECHETTI

@akhilpechetti

Patient Support Specialist at Narith Business Private Limited, handling US healthcare accounts, billing, and patient support.

India

Message

At Narith Business Private Limited, I handle voice, chat, and back-office support for US healthcare patients. I manage patient accounts, billing queries, refunds, orders, and shipping updates using PAMS, AWS Connect, and Zoho CRM.

I also provide daily workflow guidance to a team of 25 support agents. In earlier customer support roles, I handled healthcare intake inquiries and customer queries through voice and chat.

Experience

Work history, roles, and key accomplishments

Current

Patient Support Specialist

Current

Narith Business Private Limited

Nov 2025 - Present (10 months)

Handles daily voice, chat, and back-office support for US healthcare patients. Manages patient accounts, billing queries, refunds, orders, and shipping updates using PAMS, AWS Connect, and Zoho CRM, and provides daily workflow guidance to a team of 25 support agents.

Voice support Live Chat Back Office Operations Patient Account Management PAM Billing Support Order Management Shipping updates AWS Connect Zoho CRM team guidance

Customer Relationship Executive

Hansa Direct Pvt Ltd

Aug 2024 - Feb 2025 (6 months)

Provided inbound and outbound customer support through voice calls and live chat. Resolved customer queries on time, updated records accurately in Zoho CRM, and escalated difficult problems to internal teams for fast resolution.

Voice support Live Chat Customer Service Zoho CRM Escalation Handling

Lead Generation Executive

Infovoices Pvt Ltd

Nov 2022 - May 2024 (1 year 6 months)

Handled healthcare intake inquiries from new customers through voice and chat. Checked and qualified cases based on company requirements and followed up regularly to help complete the case process.

Follow up Voice support Live Chat Healthcare Intake Lead Qualification Customer Service