Akha Mtshiki

Taught English online and managed documentation for lessons.

Helped train AI models to enhance safety, reliability, creativity, and accuracy in English.

Planned and implemented educational activities, managed administration, and executed report cards for students.

Resolved customer queries using Zendesk, managed CRM reports, and analyzed customer information strategies.

Supported the lead teacher in managing classroom behavior and maintaining a safe and clean environment.

Managed administrative tasks, data entry, scheduling, email management, and team assessments while identifying areas for improvement.

Gathered and analyzed data to produce statistics, managed back office administration, delivered training, and handled SAP systems and BI systems.

Collected and oversaw information for marketing research, performed content analysis, identified biases, and produced statistical reports.

Grade: C2 English Level

Pursuing various online courses to enhance skills in AI Education for Teachers and other relevant fields, focusing on continuous professional development.

Completed a TEFL Certificate, equipping with the skills necessary to teach English as a foreign language.

Completed Matric / Grade 12, which is the South African equivalent of high school graduation, demonstrating foundational knowledge and skills necessary for further education or employment.

Enrolled in a diploma program focusing on marketing skills, though the program remains incomplete.