Akefur Rahman
@akefurrahman
Google Cloud Support Engineer specializing in incident response, cloud optimization, and automation.
What I'm looking for
I am a Google Cloud Support Engineer with 5+ years of hands-on experience in incident response, cloud optimization, and premium enterprise support across GCP services. I consistently achieved 100% CES scores on customer-reviewed cases by performing deep root-cause analysis, live GVC troubleshooting, bug remediation, and rapid SLA-driven resolution.
I automate infrastructure and CI/CD pipelines with Terraform and GitLab, diagnose service degradation using Prometheus, Grafana and Cloud Monitoring, and mentor peers through documentation and playbooks. My background spans Compute Engine, Cloud SQL, GKE, Cloud Run, Vertex AI, networking, and multi-cloud operations, complemented by prior roles in control systems, simulator verification, and lab instruction.
Experience
Work history, roles, and key accomplishments
Cloud Support Engineer
Telus
Jan 2022 - Jan 2025 (3 years)
Resolved 500+ GCP support tickets across Compute Engine, Cloud SQL, GKE, Cloud Run, BigQuery and AI services, achieving 100% CES ratings and reducing incident resolution times through live GVC troubleshooting and efficient triage.
Control Systems Engineer
Aviya Aerospace Systems
Jan 2021 - Jan 2022 (1 year)
Developed Python tooling for telemetry parsing, control loop validation, and automated reporting, and managed embedded test configurations to resolve critical control issues during product verification.
Verification & Qualification Specialist
TRU Simulation + Training
Jan 2019 - Jan 2021 (2 years)
Deployed and tested simulator firmware via GitLab CI/CD, led customer-facing simulator qualification and compliance testing, and authored reproducible debug workflows to validate fixes.
Lab Instructor
Concordia University
Jan 2017 - Jan 2018 (1 year)
Guided robotics and PLC automation projects, maintained lab Git repositories, and developed Python utilities for simulating automation environments to support student learning and assessment.
Education
Degrees, certifications, and relevant coursework
Concordia University
Master of Engineering, Mechanical Engineering (Industrial Control Systems)
Activities and societies: Lab Instructor for Industrial Automation; guided robotics and PLC projects, maintained lab Git repositories, developed Python testing utilities.
Completed a Master of Engineering in Mechanical Engineering with a focus on Industrial Control Systems; worked as a lab instructor supporting robotics and PLC automation.
Chittagong University of Engineering & Technology
Bachelor of Science, Mechanical Engineering
Completed a Bachelor of Science in Mechanical Engineering.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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