Open to opportunities

Akefur Rahman

@akefurrahman

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Google Cloud Support Engineer specializing in incident response, cloud optimization, and automation.

Canada

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What I'm looking for

I seek a cloud-focused role where I can resolve incidents, optimize GCP environments, automate infrastructure, mentor teams, and contribute to reliable, secure platform operations.

I am a Google Cloud Support Engineer with 5+ years of hands-on experience in incident response, cloud optimization, and premium enterprise support across GCP services. I consistently achieved 100% CES scores on customer-reviewed cases by performing deep root-cause analysis, live GVC troubleshooting, bug remediation, and rapid SLA-driven resolution.

I automate infrastructure and CI/CD pipelines with Terraform and GitLab, diagnose service degradation using Prometheus, Grafana and Cloud Monitoring, and mentor peers through documentation and playbooks. My background spans Compute Engine, Cloud SQL, GKE, Cloud Run, Vertex AI, networking, and multi-cloud operations, complemented by prior roles in control systems, simulator verification, and lab instruction.

Experience

Work history, roles, and key accomplishments

Cloud Support Engineer

Telus

Jan 2022 - Jan 2025 (3 years)

Resolved 500+ GCP support tickets across Compute Engine, Cloud SQL, GKE, Cloud Run, BigQuery and AI services, achieving 100% CES ratings and reducing incident resolution times through live GVC troubleshooting and efficient triage.

GCP)Terraform Gitlab CI Kubernetes Prometheus Grafana IAM Incident Response GCP

Control Systems Engineer

Aviya Aerospace Systems

Jan 2021 - Jan 2022 (1 year)

Developed Python tooling for telemetry parsing, control loop validation, and automated reporting, and managed embedded test configurations to resolve critical control issues during product verification.

Python Embedded Systems Telemetry SVN Troubleshooting Test Automation Debugging

Verification & Qualification Specialist

TRU Simulation + Training

Jan 2019 - Jan 2021 (2 years)

Deployed and tested simulator firmware via GitLab CI/CD, led customer-facing simulator qualification and compliance testing, and authored reproducible debug workflows to validate fixes.

Gitlab CI CI CD Test Automation Jira Confluence Customer Support DevSecOps

Lab Instructor

Concordia University

Jan 2017 - Jan 2018 (1 year)

Guided robotics and PLC automation projects, maintained lab Git repositories, and developed Python utilities for simulating automation environments to support student learning and assessment.

Robotics PLC Python Git Jira Lab Instruction Test Utilities Automation)Automation

Education

Degrees, certifications, and relevant coursework

Concordia University

Master of Engineering, Mechanical Engineering (Industrial Control Systems)

Activities and societies: Lab Instructor for Industrial Automation; guided robotics and PLC projects, maintained lab Git repositories, developed Python testing utilities.

Completed a Master of Engineering in Mechanical Engineering with a focus on Industrial Control Systems; worked as a lab instructor supporting robotics and PLC automation.