Anitha Vallu

I am a CCNA-certified Network Engineer and NOC support professional with practical experience in routing, switching, TCP/IP, DNS, DHCP, VLANs, OSPF and BGP. I deliver L1/L2 technical support in SLA-driven environments and follow ITIL practices for incident management.

At Accenture Solutions Pvt Ltd I provided high-pressure support for global users, performing incident analysis, troubleshooting, escalation, and maintaining accurate ticket documentation in ServiceNow. I coordinated with cross-functional teams to resolve access, connectivity and performance issues within defined SLAs.

My academic background includes a B.Tech in Computer Science and Engineering (Cybersecurity) and a diploma in Electronics and Communication Engineering, which underpin my networking and cybersecurity fundamentals. I have hands-on lab experience with Cisco routers and switches, Packet Tracer and Wireshark, and have configured DNS/DHCP, VLANs, inter-VLAN routing, OSPF and BGP in lab settings.

I am accountable, adaptable, and skilled at working under pressure to meet SLAs and deadlines. I seek Network Engineer roles where I can apply my troubleshooting expertise and grow through real-time projects that demand reliability and clear cross-team communication.