Akash Vaidya

I am an experienced team leader with 4.3 years of experience at Wipro Technologies Ltd. In my role, I manage the day-to-day activities of the team and develop and implement timelines to achieve targets. I have a strong focus on process improvement strategies and regularly collaborate with the Risk Management team to ensure compliance with employment laws and regulations. Additionally, I provide one-on-one support to team members to help them improve their skills and performance.

As a Quality Analyst, I was responsible for auditing calls and chats of consultants and providing regular coaching and feedback based on their performance. I also actively participated in discussions with clients to identify process improvement strategies and assisted in the creation of process flowcharts to reduce errors. I successfully completed a SOP updating project ahead of schedule and conducted refresher training for quality and PKT bottom quartiles, resulting in improved quality and elimination of errors.

I have expertise in MS PowerPoint, MS Excel, Siebel, Salesforce, Xccelerated Desktop, and MS Teams. I am a problem solver, process-oriented, and a quick learner. I have a proven track record of resolving escalations, monitoring team performance, providing coaching, and resolving conflicts. I believe in recognizing high performance and rewarding accomplishments while encouraging creativity and risk-taking.