Open to opportunities

Akasha Mouzinga

@akashamouzinga

Reservations Coordinator and operations professional with 3+ years improving group booking and administrative workflows.

Portugal

Message

What I'm looking for

I’m looking for a customer-focused hospitality role where I can coordinate groups and stakeholders end-to-end, keep administration and invoicing accurate, improve booking conversion, and use digital tools to streamline operations.

I’m an Administration and operations coordination professional with more than 3 years of experience managing complex administrative files, invoice tracking, data contrrol, and multi-stakeholder coordination (suppliers, clients, internal teams) in international environments.

In my Groups Reservations Coordinator role, I handled end-to-end group booking cycles—from RFPs and quotes to contract negotiation, rooming lists, billing, and post-stay follow-up—while coordinating closely with housekeeping, F&B, and front office to support smooth arrivals and departures.

Previously, as a Reservations Agent, I handled inbound reservation requests across multiple hotel brands in French and English, managed customer accounts and loyalty programme queries, and resolved complaints with personalised service while applying hotel sales and upselling techniques to optimise booking conversion rates.

I also bring strong operational service experience from fast-paced hotel environments (front desk and F&B service), plus early leadership through an Assistant Manager position supporting multi-unit student residence operations, including reservation management, occupancy optimisation, and revenue tracking.

Experience

Work history, roles, and key accomplishments

Reservations Agent

Teleperformance

Aug 2024 - Jul 2026 (1 year 11 months)

Handled inbound reservation requests across multiple hotel brands in French and English, managing customer accounts and loyalty programme queries. Resolved complaints and applied hotel sales and upselling techniques to improve booking conversion.

Hotel Reservations Customer Account Queries Complaint Resolution Upselling French English Google Suite Word Opera PMS Notion Trello

Groups Reservations Coordinator

B&B Hotel Disneyland Paris

Mar 2023 - Aug 2024 (1 year 5 months)

Managed end-to-end group booking cycles, including RFPs, quotes, contract negotiation, rooming lists, billing, and post-stay follow-up. Coordinated with housekeeping, F&B, and front office teams as the primary contact for school groups, tour operators (Viabus), and B2B accounts.

RFP Quotation Management Contract Negotiation Billing Cross Team Coordination (Housekeeping F&B Front Office Stakeholder Management French English Google Suite Word Opera PMS Notion Trello

Crewmember & Bartender

Moxy Paris Val d'Europe

Oct 2022 - Apr 2023 (6 months)

Delivered front desk and F&B service in a fast-paced lifestyle hotel environment. Managed check-in/check-out procedures, reservations, and guest requests with an emphasis on efficiency and attention to detail.

Front Desk Operations F&B Service Check Out Guest Requests Customer Service French English Google Suite Word Opera PMS

Assistant Manager

Le Campus Nice Côte d'Azur

Apr 2022 - Sep 2022 (5 months)

Oversaw multi-unit student residence operations, including reservation management, occupancy optimisation, and revenue tracking. Coordinated with suppliers and maintenance teams, handled invoicing and payment follow-up, and managed guest communication from booking through check-in to ensure smooth handovers.

Student Residence Operations Reservation Management Supplier Coordination Maintenance Coordination Invoicing Payment Follow Up French English Portuguese Google Suite Word Notion Trello

Education

Degrees, certifications, and relevant coursework

Gustave Eiffel University (IFIS)

Master's Degree in Tourism, Tourism

2020 - 2021

Completed a Master's Degree in Tourism at Gustave Eiffel University (IFIS). Coursework focused on project management, operational marketing, and event project management.

Sorbonne Nouvelle University

Bachelor's Degree in English and Economics, English & Economics

2016 - 2019

Earned a Bachelor's Degree in English & Economics at Sorbonne Nouvelle University. Studies included digital economy, geopolitics, communication, and entrepreneurship.