Open to opportunities

A K

@ak015

Founder building custom operational software at Beachdog Solutions; created a restaurant POS running in ten personalised venues.

Hong Kong

Message

At Beachdog Solutions Limited, I build custom operational apps for SMEs in fashion, retail, e-commerce, and hospitality. I’ve built a full restaurant POS using React and Supabase that runs in ten personalised venue environments.

I’m currently developing a custom marine-observation platform for a Bali dive operation. I shape each app around the client’s needs, from point-of-sale and booking tools to operational workflows.

Before Beachdog Solutions, I worked in operations and AI automation consulting, including building Gorgias customer service setups and testing AI agents. At Ameli Zurich, I built its Gorgias setup and contributed to 700% revenue growth by developing scalable operations infrastructure.

My retail operations experience includes Louis Vuitton, Ralph Lauren, and Dolce & Gabbana, alongside high-growth e-commerce startups. I’m now applying that practical operations background to software that replaces spreadsheets, manual processes, and ill-fitting SaaS tools.

Experience

Work history, roles, and key accomplishments

Current

Founder & Director

Current

Beachdog Solutions Limited

Jan 2026 - Present (9 months)

Founded a custom software development company building tailored operational apps for SMEs in fashion, retail, e-commerce and hospitality. Personally builds each client app from scratch, including POS, booking, and observation platforms.

React Supabase PostgreSQL Custom Web Application Development AI Assisted Engineering REST APIs Netlify Shopify Integrations

Freelance Operations & AI Automation Consultant

Self-employed

May 2025 - Jan 2026 (8 months)

Provided independent consulting for e-commerce and DTC brands on customer service infrastructure, AI automation, and operational workflows. Built and optimized Gorgias setups and configured AI customer service agents.

Gorgias AI Automation Chatbot Implementation Workflow Automation Customer Service Automation Help Center Content

Operations & Customer Success Manager

Ameli Zurich

May 2022 - Apr 2025 (2 years 11 months)

Built complete Gorgias setup from scratch for a fast-growing Swiss e-commerce startup, including macros, automations, workflows, and help center. Managed full e-commerce operations and contributed to 700% revenue growth over 2.5 years.

Gorgias Shopify Notion SOP Development E Commerce Operations Customer Success KPI Tracking

Operations Manager

Louis Vuitton

Jul 2019 - Apr 2022 (2 years 9 months)

Managed operations for flagship Munich store with €60M+ annual revenue and 60+ person team. Led cross-functional teams and oversaw stock management, shipment coordination, and KPI reporting.

SAP Stock Management KPI Reporting Team Leadership Logistics Invoicing

Fractional Operations Lead

Self-employed

Dec 2017 - Apr 2019 (1 year 4 months)

Provided on-site operations consulting for retail and hospitality SMEs scaling or professionalizing operations. Built operational structure for new store openings and set up inventory processes from scratch.

Operations Consulting SOP Development Inventory Management Staff Scheduling KPI Tracking Cost Control

Operations Manager

Ralph Lauren Germany GmbH & Dolce & Gabbana Germany GmbH

Apr 2014 - Nov 2017 (3 years 7 months)

Led operations across two luxury brands simultaneously, managing teams of 20–40 employees. Spearheaded merchandise planning and end-to-end stock operations with best-in-class inventory systems.

Merchandise Planning Inventory Management Budgeting KPI Tracking Supplier Negotiation Team Leadership