Ajith User

I’m an IT support professional with 4+ years managing end-to-end technology infrastructure—desktops, networking, printers, projectors, Wi‑Fi, and CCTV—across a 40–80+ device environment with no dedicated backup support. I diagnose hardware, software, and network-level issues independently under time pressure, and I communicate clearly with non-technical end users.

In my current role as an IT Support & Infrastructure Computer Lab Assistant, I own the full campus support experience, prioritizing and resolving multiple concurrent requests while maintaining service quality. I troubleshoot end-to-end ownership problems from root-cause isolation to resolution, with careful documentation and ticket tracking to keep support repeatable and traceable.

I’ve handled complex, real-world incidents such as resolving a Dell Vostro dual-GPU driver conflict that caused classroom projection failure, fixing a recurring HP LaserJet Pro MFP firmware error affecting shared department printing, and correcting a Windows Update background-data drain issue on a metered hotspot by reconfiguring metered-connection and Delivery Optimization settings. I’m currently completing Cisco NetAcad’s IT Support Specialist career path, building on my hands-on infrastructure experience through Operating Systems Support and customer support fundamentals.