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Ajimsy Contreras

@ajimsycontreras

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Senior Telemarketer at Central TV & Internet troubleshooting service issues and promoting cable and internet packages.

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At Central TV & Internet, I handle customer calls about cable, internet, and subscription services. I troubleshoot connectivity issues, create service work orders, and help customers manage their accounts.

I also promote service packages and support quality reviews and mentorship for junior telemarketers. Previously, I worked in customer support at The Office Gurus and Ariston Marketing, including a Team Lead role at The Office Gurus.

Experience

Work history, roles, and key accomplishments

Current

Sr Telemarketer

Current

Central TV & Internet

Oct 2023 - Present (2 years 11 months)

Managed inbound and outbound calls for cable and internet services, troubleshooting technical issues, processing orders, and upselling packages. Audited junior telemarketers' work and supported training.

Telemarketing Customer Service Troubleshooting Work Order Management Upselling CRM Quality Auditing Mentorship

Application Update Agent

The Office Gurus

Jun 2020 - Sep 2023 (3 years 3 months)

Assisted customers with application updates and account inquiries via phone, email, and messaging. Reviewed and updated applications accurately while resolving technical issues.

Customer Service Data Entry Problem Solving Communication Skills Multitasking

Customer Service & Concierge Agent

Ariston Marketing

Sep 2016 - May 2020 (3 years 8 months)

Delivered high-quality customer support via phone and email, assisting with travel inquiries, bookings, and concierge services. Handled complaints and coordinated with vendors to resolve issues.

Customer Service Travel Booking Concierge Services Problem Solving Multitasking Communication Skills CRM

Cruises Agent

Ariston Marketing

Assisted customers with cruise bookings, itinerary selections, and travel requirements. Resolved reservation issues and coordinated with cruise line representatives.

Customer Service Cruise Booking Reservation Management Problem Solving Communication Skills

Prospect Support Specialist

The Office Gurus

Assisted prospective customers with inquiries regarding services, applications, and pricing. Guided prospects through onboarding and followed up to ensure positive experience.

Customer Service Communication Skills Onboarding Follow up Documentation

Team Lead

The Office Gurus

Supervised a team of 8-18 customer service agents, monitored performance against KPIs, conducted coaching sessions, and managed administrative tasks including payroll and scheduling.

Team Leadership Performance Management Coaching KPI Tracking Quality Assurance Scheduling Payroll

Resident Support Specialist

The Office Gurus

Provided support to residents by handling inquiries, complaints, maintenance concerns, and account issues via phone, email, and chat. Coordinated with internal departments and vendors for resolution.

Customer Service Complaint Resolution Communication Skills Problem Solving Documentation

Vacation Homes Agent

Ariston Marketing

Assisted clients with booking vacation rental properties, managed reservations and inquiries, and resolved guest issues by coordinating with property owners and management teams.

Customer Service Booking Management Reservation Systems Problem Solving Communication Skills

Omni Channel Support Agent

The Office Gurus

Delivered customer support across phone, email, chat, and messaging platforms. Managed high volumes of interactions while resolving complaints and technical issues.

Customer Service Omni Channel Support Problem Solving Communication Skills Multitasking