At WebBee e-Solutions, I own a portfolio of about 600 accounts and lead a 10-member Customer Success team. I improved retention and renewal performance from about 80% to 90% through structured customer engagement, product adoption and escalation management.
I coordinated more than 20 enterprise integration and implementation projects and supported over 1,000 client launches and migrations. I also directed a team-wide churn-prevention program that saved more than 1,200 at-risk accounts, and contributed to five product launches.
