Ajay Rawat

I’m a dedicated customer success professional with 3+ years of B2B SaaS experience across customer-facing roles—from Account Manager to Customer Success advisor. My focus is leveraging client relationship management and technical know-how to drive customer satisfaction, adoption, and retention.

At Go Highlevel, I orchestrate onboarding journeys by tailoring training and implementation plans to client requirements. I act as an escalation resource, resolve client issues quickly, and use customer usage metrics to highlight product value, improve adoption, and achieve business outcomes.

Previously, as a Technical support engineer at QueueBuster, I managed merchant support queries for both technical and non-technical issues. I troubleshot problems through online meetings/on-call assistance, delivered product demos, configured POS devices for platform integration, and led merchant onboarding and training.

Earlier at Mogi I/O, I worked as Client QA / Account Management, managing customer issues end-to-end and leading a team of Client QA to deliver resolutions. I also drove onboarding, upsell & cross-selling, churn reduction, and weekly/quarterly/annual customer success reporting—while translating customer voice into actionable product feedback.